The NDIS funds individual assistance for participants to build their capacity to use mainstream services and live independently in the community. Capacity building is a support that enables a participant to build their independence and skills. Types of capacity building supports include:

  • Support coordination

  • Improved living arrangements

  • Increased social and community participation

  • Finding and keeping a job

  • Improved relationships

  • Improved health and wellbeing

  • Improved learning

  • Improved life choices

  • Early intervention

  • Improved daily living skills

  • Decision making, planning and budgeting

  • Individual skills and development training

  • Patient and/or carer training

  • Counselling

  • Group therapy

  • Specialised driver training

  • Communication skills

  • Behaviour management

Capacity Building Supports

Support Coordination

Support coordination is assistance to strengthen a participant’s ability to connect with informal, mainstream and funded supports. This includes


  • Support connection (e.g. Local Area Coordinators): time limited assistance to strengthen participant’s ability to connect with informal, mainstream and funded supports

  • Support Coordination: assistance to strengthen participant’s abilities to connect to and coordinate informal, mainstream and funded supports in a complex service delivery environment. This requires further qualifications/experience to strengthen a higher needs participant’s ability to coordinate their supports and participate in the community.  

  • Specialist Support Coordination: the provision of support coordination with a specialist framework necessitated by specific high level risks in the participant’s situation. This support is time limited within specialist frameworks necessitated by high risks in the participant’s situation

  • Plan management: training to build skills to self-manage plans . Plan management involves setting up and undertaking regular liaison with providers and monitoring support provision. 

Improved Living Arrangements

Support provided to guide, prompt or undertake activities to ensure the participant obtains and retains appropriate accommodation. This may include assisting to apply for rental tenancy or to undertake tenancy obligations in line with the participant’s tenancy agreement.

Assistance with accommodation and tenancy obligation can be provided to guide, prompt or undertake activities to ensure the participant obtains and retains appropriate accommodation. This may include assisting to apply for rental tenancy or to undertake tenancy obligations

Increased Social and Community Participation

Increased social and community participation is the participation in skills based learning to develop independence in accessing community, taking part in social activities and maintaining contact with others. This may include:

  • Life Transition Planning: assistance in the home or community such as mentoring, peer support or individual skills development, as

  • Individual and group skills development and training

  • Community participation activities to build skills and independence (such as tuition fees, art classes, sports coaching, camps, classes and vocational activities) that have a capacity building component

  • Assistance to establish volunteer arrangements

  • Groups that improve relationship skills

  • Universal Recreational Activities including a limited number of lessons to enable a participant to try out this activity and test their capability and interest in pursuing this activity further (such as horse riding, art, dance or singing classes)

Finding & Keeping a Job

Finding and keeping a job involves workplace assistance to enable a participant to successful obtain and/or retain employment in the open or supported labour market. This may include:

  • Employment related assessment and counselling

  • Individual employment support: time limited on-the-job training and post-placement support

  • Employment preparation and support such as transport management, time management, financial management and self-care

  • Support employment start up (ADE)

Finding and keeping a job focuses on job preparation, support in volunteering or work experience and maintaining a job. This includes:

  • Resume/ cover letter writing

  • Job searching

  • Extra assistance in the workplace

  • Interview training

  • Industry professional speakers

  • Finding the right workplace for you

  • Hands on experience

  • Industry professional advice and mentoring

  • Support in the workplace

  • Specific skill development

  • Placements in industry of choice

  • Work place expectations

  • Professionalism training

  • Workplace communication

  • How to become part of the workplace team

  • Dealing with workplace feedback and discipline

  • Working with different personalities

  • What employers want

  • Work Health & Safety

  • Tax file number, pay-slips, rosters, super and wages

Improved Relationships

Improved relationships are supports that provide specialised assessment where the participant may have complex or unclear needs or require long-term and or intensive supports to address behaviours of concern. Improved relationships may include:

  • Behaviour Support

  • Behaviour management plan

  • Specialised behaviour intervention support

  • Individaul social skills development

Improved Health & Wellbeing

Improved health and wellbeing are activities to support and maintain or increase physical mobility, encourage improved physical capacity and support where the physical and wellbeing difficulties are directly attributable to their disability and to assist them to participate in community activities.

  • Therapeutic supports provided for a participant with an established disability that has reached its maximum medical improvement and is to facilitate functional improvement through adjustment, adaptation and building capacity to participate in the broader community

  • Various treatment modalities are appropriate to this model of disability management such as aids and equipment; skill mastery; ergonomic adjustment; functional education & workplace assessment

  • Dietician

  • Exercise physiology

  • Personal training

  • Maintenance therapy

  • Multidisciplinary team intervention

Improved Learning

Improved learning provides skills training, advice and assistance with arrangements, orientation to assist a person with disability moving from school to further education. This may be to transition to further education by providing skills, training, advice, assistance and arrangements to assist a person with disability moving from school to further education

Improved Life Choices

Improved life choices aims to help people manage their plan through plan management, implementing a financial intermediary. These supports aim to strengthen the participant’s ability to undertake tasks associated with the management of their supports. This includes building:

  • Financial Skills

  • Organisational skills

  • Enhancing the participant’s ability to direct their supports and/or

  • Develop self-management capabilities

Improved daily living Skills

Improved daily living skills include services delivered in groups or individually for the assessment, training development and/or therapy to assist in the development of, or increase in, skills for independence and community participation. This includes a number of time limited support to assist a person to develop or maintain daily activities such as:

  • Assistance with decision making

  • Assistance with daily planning

  • Assistance with budgeting

  • Nursing support

  • Individual skills development and training

  • Carer/Parent training

  • Individual and group counselling

  • Group or assisted therapy

  • Specialised driver training

  • Customised or wearable technology

  • Individual assessment or therapy, 

  • Community nursing care

EArly Intervention Therapy Supports

Early intervention therapy supports are disability therapy supports that aim to increase focus on therapy to stabilise and progress functioning for early intervention participants. Early intervention support is available to both children and adults to alleviate the impact of a person's impairment upon their functional capacity by providing support at the earliest possible stage, benefit a person by reducing their future needs for supports as well as adjust, adopt and build capacity for community resettlement and participation in the community.

The Early Childhood Early Intervention (ECEI)


The Early Childhood Early Intervention (ECEI) Approach is designed to support all children with development delay or disability, as well as work with families to achieve better long-term outcomes for long-term outcomes for children 0-6 years. It aims to ensure that all children and families receive the right support for their goals and aspirations. These supports are expected to deliver outcomes for the child that will enable participation in mainstream or education services from commencement of school. 

Specialised early child interventions are individual therapy for early childhood to assist them with their disability or development delay  and their family in home, care, community and education settings

Early Intervention Requirements

Requirements  of early intervention include:

  • The person has one or more identified intellectual, cognitive, neurological, sensory or physical impairments; a psychiatric condition; or a development delay that is, or is likely to be, permanent. 

  • Early intervention supports are likely to benefit the person by reducing their future needs for disability related supports

  • The NDIA is satisfied that provision of EIS is likely to benefit the person by mitigating or alleviating the impact of the person's impairment upon their functional capacity to undertake communication, social interaction, learning, mobility, self-care or self-management

  • The NDIS is satisfied that provision of EIS will prevent the deterioration of such functional capacity or improving such functional capacity or strengthening the sustainability of informal supports available to the person, including through building the capacity of the person's carer

  • The NDIA is satisfied that early intervention support for the person is most appropriately funded through the NDIS